We are seeking a dedicated and experienced Account Success Manager II (ASM) to support a portfolio of clients working to build up our most vulnerable communities.

As an ASM with the Administrative Services Entity (ASE) of AHP, you will play a pivotal role in servicing and providing exceptional support to a portfolio of awardees who have received funding under state-sponsored contracts. Our ASMs work closely with internal subject matter experts to ensure awardees have the necessary tools and information to complete their projects. The ideal candidate will possess exceptional interpersonal and communication skills, a customer-centric mindset, problem-solving skills, and the willingness to adapt.

About AHP

AHP influences change in health and business systems to support vulnerable populations—from creating policy to ground-level, hands-on work. We help organizations and individuals reach their full potential through professional consulting, research, evaluation, and data analytics, technical assistance and training, and virtual solutions, publications, and events. Our areas of expertise include behavioral health, mental health policy and services, substance use disorders, workforce development, homelessness, housing and employment programs, trauma-informed care, criminal justice, women's and children's health, veterans' services, healthcare reform, and population health management.

AHP is proud to be certified as a Great Place to Work® for nine (9) consecutive years. We earned this credential based on extensive ratings provided by employees in anonymous surveys. We value employee well-being and are actively engaged in creating an environment that supports work-life balance, self-care, and mental and emotional health.

Responsibilities:

• Position Flexibility: This role will primarily provide support across various ASM assignments and may require floating to provide coverage.
• Caseload Assignment: The position may have a caseload while providing coverage of other caseloads, depending on team needs and priorities.
• Ad-hoc Responsibilities: The individual in this role may be called upon to address ad-hoc needs, including tasks or projects that arise unexpectedly.
• Team Support: This position may provide relief and assistance to other team members, stepping in during periods of high demand, staff absence, or other operational needs.

• Relationship Management: Develop and nurture strong relationships with a caseload of awardees, acting as their primary point of contact from pre-application to project completion. Function as a liaison between the organization and the awardees. Collaborate with internal stakeholders and SME’s such as real estate, legal, project team, funding team, etc.

• Applicant Support and Awardee Onboarding: Participate in pre-award activities with potential applicants. Facilitate the onboarding process for new awardees, ensuring they have the tools and resources to understand and execute the expectations and responsibilities of the award.

• Project Management: Assist and collaborate with other team members in guiding clients through the application, award, and project life cycle to completion. Take ownership of each project to ensure that deliverables are met, dependencies are clear, and risks are identified.

• Account Support: Provide expert guidance and support to awardees, addressing their concerns, resolving issues, and ensuring their project is successful. Provide training and education to the awardees. Coordinate and facilitate recurring sponsor calls. Facilitate additional support with subject matter experts, as needed.

• Issue Resolution: Identify and address challenges and roadblocks, working closely with internal and external teams to ensure timely and effective solutions. Identify and report potential project risks, promptly escalating appropriately.

• Performance Monitoring: Collaborate with awardees to understand their project progress. Work with internal team members to report upcoming project milestones to ensure that compliance requirements are met by awardees in a timely manner.

• Feedback and Communication: Collect and relay awardee feedback on our processes and technical support to drive improvements and enhancements.

• Other duties as assigned.

Qualifications:

• Master’s degree in the legal, financial, real estate/construction, or account management field required.

• Minimum 5-7 years serving as an Account Success Manager (ASM) or similar role within AHP or a similar organization.

• Minimum of 6 years in the financial, real estate/construction, and/or account management field, at least three of which were managing a portfolio of accounts.

• Minimum of 3 years in the grants management field, collaborating directly with grant recipients.

• Exceptional interpersonal and communication skills, both written and verbal.

• Intermediate understanding of project management principles.

• Self-motivated and able to work independently while collaborating with awardees and internal subject matter experts.

• Proficiency in CRM software, Microsoft suite of tools, and SharePoint.

• Ability to prioritize effectively in a fast-paced and changing environment.

• Demonstrated ability to build and maintain strong, positive client relationships, as well as manage client expectations and maintain client satisfaction with a customer-centric approach.

• A proactive approach to problem-solving and the ability to confront unexpected problems quickly and effectively.

Location: Remote

Time: PST time zone required

Annual Salary Range: $ 85,000 - $105,000

Don’t meet every single requirement? Research suggests that women and Black, Indigenous, and People of Color (BIPOC) individuals may self-select out of opportunities if they do not meet 100 percent of the job requirements. At AHP, we're committed to fostering a diverse, inclusive, and authentic workplace. If you’re excited about this role but your experience doesn’t perfectly align with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

To be transparent with applicants about salary and in compliance with various state pay disclosure requirements, AHP publishes the following information, which is current as of the date of posting. The base salary range above represents the low and high ends of the AHP salary range for this position. Actual salaries will vary and may be high or low within the specified range, depending on a range of factors, including but not limited to location, experience, and education. The range listed is just one component of AHP’s total compensation package for employees.

Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, AHP provides a variety of benefits to employees, including comprehensive medical, dental, and vision insurance for you and your family, a retirement plan with a 3% match, student loan repayment assistance, employer-paid life and disability insurance, generous paid time off, and much more.

AHP is an equal opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability, or protected veteran status.